Whether you have a question, some feedback, or just want to say woof, we’re all ears! Reach out to our friendly team—we're here to help with anything from treat tips to order questions. Don’t be shy, give us a bark!
Sniffing around for answers? You’re in the right spot! From treat safety to shipping updates, returns to AutoShip—fetch all the info you need right here. We’ve rounded up the most common questions from fellow pup parents, so you don’t have to chase your tail looking for answers.
We would love to talk with you! Feel free to give us a call (1-845-888-PAWS), or send us a message (Help@fetcheronipets.com ), we'd love to hear from you!
Our team is available Monday-Friday from 8 am to 5 pm EST. If we are unable to respond right away, we will get back to you as soon as possible!
We have a 100% Satisfaction Guarantee! If you have any questions or concerns, feel free to contact us.
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Sign in to your account and from there, you'll be able to see what the status is of your order. If that is giving you a ruff time let us know, we'd be happy to help you out!
We use UPS or USPS to deliver your package, whichever is more efficient.
We offer Subscribe and save 20% for all of our products at intervals that fit your dog’s needs. Never run out of their favorite chews again all while saving money on your order.
Subscribe and save 20% on your orders with the flexibility to cancel anytime. You can easily manage or cancel your subscription through your account settings. If you choose to cancel, be sure to do so before your next billing date to avoid being charged. Please note that processed orders are non-refundable.
The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”
Our products are sourced directly from farms and produced at our human-grade food facility in Brazil, Poland, Nepal, Belgium and the Americas that meet USDA- and FDA-standards.
All of our products are produced at our human-grade facility that meet USDA- and FDA standards. Samples of all products are sent to a lab where they’re tested to ensure safety and quality.